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Q:	Can I access ICIS from a computer off the SACH campus?
A:	Yes. You will need SACH to download a program (Citrix) onto any computer you plan on using for remote access. To download the program go to www.citrix.com and click on the Downloads link. Follow the instructions on the web page for installing the client on your computer.
Q:	What is “Remote Access”?
A:	The ability to access ICIS, and its functions, from a computer not directly linked to the SACH system.
Q:	What are the requirements for my computer for remote access?
A:	Broadband Internet access such as DSL, cable model, or T1 line Color monitor with 1027x768 resolution 1 GHz processor or faster 1 GB RAM or higher Local printer Windows 2000 or Windows XP Pro Internet Explorer 6.0 SP2 or later Sun Java Virtual Machine Version 5 or 6 only Personal Firewall Software or hardware firewall solution Virus Protection (Norton or McAfee) with the latest version maintained All Windows security patches and services packs from Microsoft
Q:	Can I use my Apple computer to access ICIS?
A:	Yes. The computer must be: Mac OS 10.3.9 or higher and able to simulate a mouse right-click.
Q:	How can I get remote access?
A:	Submit a completed ’Remote Access Request’ form. The form can be obtained from Wendy Richardson at ext. 24755.

San Antonio Community Hospital • 999 San Bernardino Road Upland, CA 91786 • 909.985.2811