All registration, billing, and financial arrangements for patients receiving services at the Hospital are processed by the Business Services Department.

Registration/Admitting

Your physician will give you an order for services to be performed at the Hospital. We encourage you to pre-register at least 24 hours prior to receiving services. Please be prepared to provide your health insurance information to expedite this process. We may ask you to confirm the demographic information we have on file from your last visit to ensure the accuracy of our records.

 

Outpatient services
For outpatient services such as laboratory, x-ray, physical therapy and radiation therapy, we encourage you to pre-register by contacting a pre-registration representative at (909) 948-8166 weekdays, from 8:00 a.m. to 6:00 p.m.

Patients who have not pre-registered by telephone should report to the Outpatient Registration Desk 30 minutes before their scheduled service. The Outpatient Registration Desk on the main campus is located next to the Emergency Department Lobby.

Patients receiving services at Building 685 (685 N. Thirteenth Avenue in Upland), who have not pre-registered, may register weekdays, from 7:30 a.m. to 4:30 p.m. at that location.

Patients receiving services at Rancho San Antonio Medical Center who have not pre-registered may register weekdays, from 7:00 a.m. to 5:30 p.m., and Saturday, from 8:00 a.m. to noon, at 7777-B Milliken Avenue in Rancho Cucamonga.

Maternity patients
We ask all maternity patients to pre-admit within sixty days of their expected due date by contacting our Maternity Liaison weekdays, from 6:00 a.m. to 2:30 p.m., at (909) 920-4826.

Elective, Same Day Surgery, and Cardiac Catheterization Patients
Please contact a pre-admitting representative weekdays, from 2:00 p.m. to 9:00 p.m., at (909) 920-4827.

Patient Billing and Financial Arrangements

The Business Services Department bills insurance as a courtesy. The patient is responsible for providing all insurance information (e.g., copy of insurance identification card) to the Hospital. Our pre-registration/pre-admission representative will take your insurance information by telephone. You will also be asked to present your health insurance card for verification at the time of service.

Our financial counselors will verify insurance eligibility and benefits if you are admitted to the Hospital and will notify you of any payment due from you (e.g., deductible, co-payment, co-insurance, non-covered charges, etc.). You will be asked to make a deposit prior to, or at the time of, admission. Any balance on your account will be due at the time of discharge. The Hospital will allow sixty days for payment by the insurance carrier, during which time you may receive reminder statements. If your insurance carrier delays or denies any portion of the bill, the Hospital may seek payment from the responsible party. Please contact the Hospital's financial counselors at (909) 920-4933 to discuss the financial aspects of any admission or extended hospitalization and to establish payment arrangements. Our staff will discuss available alternatives (e.g., long term payment solution with a finance company, qualification for government programs, consideration for charity care, etc.) with you if you are unable to meet your financial obligation at the time of service.

Hospital-based Physicians
Your Hospital bill will include all facility services rendered at any of the Hospital's locations. Hospital-based physician services (e.g., anesthesiology, cardiology, emergency, pathology, and radiology) will be billed separately. All patient specific information, including insurance information that is collected by the Hospital at the time of service or prior to discharge, will be passed along to the hospital-based physicians. If information is provided to the Hospital billing staff after discharge, you will also need to provide that information directly to the hospital-based physician billing office.

Payment Options for Hospital Services
• Credit/debit card by telephone:
   (909) 980-9511

• Check, money order, or credit/debit card by mail:
   San Antonio Community Hospital
   Department No. 0245
   Los Angeles, CA 90084-0245

• In person at one of the locations below:

Payment Locations
• Cashier window in the Main Lobby of the Hospital
  Weekdays except holidays, from 9:00 a.m. to 4:30 p.m.
  (909) 985-2811, extension 4653

• Patient Accounting Office:
  8301 Elm Avenue, Suite 300, Rancho Cucamonga 91730
  (Located just south of the Foothill Boulevard and Elm Avenue   intersection.)
  Weekdays except holidays, from 8:00 a.m. to 4:30 p.m.
  (909) 980-9511