All registration, billing, and financial arrangements for patients
receiving services at the Hospital are processed by the Business Services
Department.
Registration/Admitting
Your physician will give you an order for services to be performed at
the Hospital. We encourage you to pre-register at least 24 hours prior
to receiving services. Please be prepared to provide your health insurance
information to expedite this process. We may ask you to confirm the
demographic information we have on file from your last visit to ensure
the accuracy of our records.
Outpatient Services
For outpatient services such as laboratory, x-ray, physical therapy
and radiation therapy, we encourage you to pre-register by telphone.
You may contact
a pre-registration representative at (909) 948-8166 weekdays, from
8:00 a.m. to 5:00 p.m.
Patients who have not pre-registered by telephone should report to
the Outpatient Registration Desk 30 minutes before their scheduled
service. The Outpatient Registration Desk on the main campus is located
next to the Emergency Department Lobby.
Patients receiving services at Building 685 (685 N. Thirteenth Avenue
in Upland), who have not pre-registered, may register weekdays, from
7:30 a.m. to 4:15 p.m. at that location.
Patients receiving services at Rancho San Antonio Medical Center who
have not pre-registered may register weekdays, from 7:00 a.m. to 5:15
p.m., and Saturday, from 8:00 a.m. to noon, at 7777-B Milliken Avenue
in Rancho Cucamonga.
Maternity Patients
We ask all maternity patients to pre-admit within sixty days of their
expected due date by contacting our Maternity Liaison weekdays, from
6:00 a.m. to 2:30 p.m., at (909) 920-4826.
Elective, Same Day Surgery,
and Cardiac Catheterization Patients
Please contact a pre-admitting representative weekdays, from 9:00 a.m.
to 4:00 p.m., at (909) 920-4827.
Patient Billing and Financial Arrangements
Your Hospital Bill
Your hospital bill will include charges for the care you receive during
your stay. Your personal physician, or any other physicians who have
consulted on your care, will send you separate bills from their offices.
The Business Services Department bills insurance as a courtesy. The
patient is responsible for providing all insurance information (e.g.,
copy
of insurance identification card) to the Hospital. Our pre-registration/pre-admission
representative will take your insurance information by telephone. You
will also be asked to present your health insurance card for verification
at the time of service.
Our financial counselors will verify insurance eligibility and benefits
if you are admitted to the Hospital and will notify you of any payment
due from you (e.g., deductible, co-payment, co-insurance, non-covered
charges, etc.). You will be asked to make a deposit prior to, or at
the time of, admission. Any balance on your account will be due at the
time of discharge. The Hospital will allow sixty days for payment by
the insurance carrier, during which time you may receive reminder statements.
If your insurance carrier delays or denies any portion of the bill,
the Hospital may seek payment from the responsible party.
Please contact the Hospital's financial advocate at (909) 920-4933
to discuss the financial aspects of any admission or extended hospitalization
and to establish payment arrangements. Our staff will discuss available
alternatives (e.g., long term payment solution with a finance company, qualification for government programs, consideration for charity care, etc.) with you if you are unable to meet your financial obligation
at the time of service.
Hospital-based Physicians
Your Hospital bill will include all facility services rendered at any
of the Hospital's locations. Hospital-based physician services (e.g.,
anesthesiology, cardiology, emergency, pathology, and radiology) will
be billed separately. All patient specific information, including insurance
information that is collected by the Hospital at the time of service
or prior to discharge, will be passed along to the hospital-based physicians.
If information is provided to the Hospital billing staff after discharge,
you will also need to provide that information directly to the hospital-based
physician billing office.
Payment Options for Hospital
Services
• Credit/debit card by telephone:
(909) 980-9511
• Check, money order, or credit/debit
card by mail:
San Antonio Community Hospital
Department No. 0245
Los Angeles, CA 90084-0245
• In person at one of the locations below:
